Getting Started with Account settings

• Profile
• Users
• Linked Accounts
• Security
• Having issues?

Profile: Personalize Your Presence

Profile shows a summary of your name and email address. You can click on your username to go to Personal Settings, where you can edit more details about your profile.

User Profile Page:

User Profile Page is where you can update your profile information, such as your name, email, phone number, time zone, and default currency. You can access User Profile Page by clicking on your profile image or name at home page > Account Settings > Profile.

Profile Avatar or Image:

You can change your profile avatar or image by clicking on it. You can upload a new image from your device or choose from the default avatars.

Profile Information:

You can edit the following information on your profile:

• First Name & Last Name: You can change your first and last name. Your name will be displayed to your team and contacts, so make sure you use an appropriate name.
• Email Address: You can change your email address. This is the email you use to log in to elfoA2P and receive notifications and alerts. You will need to verify your new email address before it is updated.
• Phone Number: You can add or change your phone number. This is the number you can use to send and receive SMS messages through elfoA2P. You will need to verify your phone number before it is activated.
• Time Zone: You can select your time zone from the drop-down menu. This will affect how the date and time are displayed on your dashboard and reports.
• Default Currency: You can select your default currency from the drop-down menu. This will affect how the prices and billing are displayed on your dashboard and invoices.

Users: Efficient Credit Management

The users page shows a list of users who are linked to your account. You can add, edit, or delete users, as well as manage their roles. You can access Users by clicking on Account Settings > Users.

The roles of the linked accounts are listed on the user’s page. ElfoA2P allow two roles for linked accounts:

Roles:

• Owner: The primary account in charge of comprehensive credit management.
• Manager: Account listed as “Manager’ are sub-accounts efficiently managed by the owner.

The Users page streamlines credit management for linked accounts

• Add New User:  You can add a new user as a sub-account or a manager. A sub-account is a user who can send and receive SMS messages using the credits received from the owner account but cannot access your billing or account settings of owner account.
  Step 1: To add a new user, click on the “+Add User” button. A form will appear where you can enter the new user’s email and name.
  
  Step 2: You can select the role of the new user, either owner or manager.
  
  Step 3: Click on “Add” to send an activation email to the new user. The new user will receive an email with a link to activate their account. They will need to create an account and agree to the terms and conditions before they can log in to elfoA2P. The new user will be listed as “Pending Activation” until they complete the activation process.
  
  
• Delete User: You can edit or delete an existing user by clicking on the “Delete user” button under options next to their name. You also can change their name, email, role, or status. You can also delete the user from the Linked account or unlink the account as owner. Note that deleting a user will remove their access to owner elfoA2P, but their main account will remain as it is. Sub-account users can access their account.

• Make Owner: Owner can list another sub-account manager as owner to manage credits transfer for other managers or sub-accounts.

Linked Accounts: Central Hub for Credit Management

Linked Accounts shows a list of accounts that are linked to your account. Owner can add/remove the sub-account to the linked account dashboard. The owner will be able to manage credits transfer with sub-account. Discover seamless credit management through the Linked Accounts feature.

• Account Details: Gain insights into accounts, roles, total credits, available credits, and credit transfer history.
• Credit Transfer History: Track dates and amounts of credit transfers.

 

Managing Credits Transfer:
Click “Transfer Credits” to Initiate credit transfers securely. Only owners can transfer credits to sub-accounts.

Buy Credits:
Owners can effortlessly top up credits by clicking “Buy Credits,” guiding them to the credit purchase page.

Security: Safeguard Your elfoA2P Account

Ensure your account’s safety with our dedicated Security settings. Security shows your security settings and preferences. You can change your password by clicking on the “Change Password” button. You will need to enter your current and new password and confirm it. You will need to log in with your new password the next time you access elfoA2P

You can access Security by clicking on Account Settings > Security.

Resetting Your Password:

Login Page:

• Press “Forgot Password” on the login window.
• Enter your email, and press RESET.
• Check your inbox for the reset link.
• Reset your password to regain access, following password security requirements.
  
  

Security Page:

• Navigate to the Security page.
• Enter existing and new passwords.
• Retype your password for verification.
• Press SAVE to apply changes, adhering to password security requirements.
  
  

Password Security Requirements:

• Contains at least 8 characters.
• Includes at least 1 number.
• Contains at least 1 special character.
• Includes at least 1 uppercase letter.
• Contains at least 1 lowercase letter.
  
  

Account Verification: Secure and Compliant Messaging

To send bulk SMS through elfoA2P, account verification is crucial for a secure and compliant messaging environment. Account Verification shows your verification status and documents. You may need to verify your account to comply with the regulations and policies of elfoA2P and its partners. Verification will also allow you to access more features and benefits, such as higher sending limits, lower rates, and premium support.

To verify your account, click on the “Verify Account” button. You will need to provide some information about yourself and your business, such as your name, address, phone number, and industry. You will also need to upload some documents to prove your identity and address, such as your passport, driver’s license, or utility bill. The documents should be clear, legible, and valid.

• Fill in Company Details: Provide essential information such as Company Name, Email, Address, and Registration Number.
• Details of Person In-Charge: Add the contact details of the person responsible for verification.
• Upload Documents (Optional): Submit documents like the Company Registration Certificate and ASP License in PDF format.
• User Declaration: Agree to terms, conditions, and accuracy of information.
• Pending Verification: Your submission is under review. Expect an email confirmation within 1-2 working days.
• Account Verified: Once verified, receive a confirmation email and start using A2P SMS services.

Once you submit your verification request, our team will review your information and documents and get back to you within 24-48 hours (about 2 days). You will receive an email notification when your verification is approved or rejected. You can also check your verification status on your dashboard.

Denied Verification:

• Account Verification Denied: If denied, contact [email protected]. Use the “Update Verified Application” button for corrections or document re-submission.

Congratulations on unlocking the full potential of your elfoA2P Account Settings. For further assistance or faster verification, drop us a message. Happy messaging!

Getting Started with SMS Insights

Introducing elfoA2P SMS Insights

Unlock the power of data with elfoA2P Insights, providing comprehensive usage analytics for SMS. Take control of your data, stay informed, and enhance your engagement through a user-friendly dashboard. In this guide, we’ll delve into the key features, capabilities, and the process of creating and viewing custom reports.

At elfoA2P, streamline your SMS campaign management experience with our robust SMS analytics dashboard. This feature-rich dashboard provides you with the tools to effortlessly oversee and enhance your SMS campaigns.

SMS Campaign Overview

elfoA2P Campaign Overview: A Comprehensive Guide

At elfoA2P, campaign management becomes seamless with our powerful Campaign

Overview dashboard. This feature-packed dashboard empowers you to monitor and optimize your SMS campaigns effortlessly. In this guide, we’ll explore the key features, actions, and insights provided by the Campaign Overview, offering you complete control and valuable insights into your SMS campaigns. Explore the possibilities and elevate your SMS marketing experience today!

You can access this module by selecting campaign overview under SMS insights from the side navigation menu.

Explore elfoA2P Campaign Overview Features:

SMS Campaign Fields

The following is a description of what each column represents:

Field	Description
Status	Indicates the real-time status updates of the SMS campaign. Whether it’s in Draft, Scheduled, In Progress, Completed, Failed, or Incomplete, the Campaign Status provides a quick overview.
Campaign Name	Identify your campaigns easily with the Campaign Name, reflecting the title entered during the campaign creation in the SMS campaign builder.
Campaign ID	Each campaign is assigned a unique Campaign ID, making it easy to reference and manage in the elfoA2P account.
Type	Distinguish between various campaign types, such as SMS campaigns or quick SMS blasts, for streamlined campaigns organization.
Contact List/Contacts	Indicates the Contact list which has been uploaded at the elfoA2P portal
Contact Segment	Indicates the Segment (a set of Contacts) which has been selected for a particular SMS campaign.
Created Time	Track the time of campaign creation, helping you maintain a chronological view of your campaigns.
Scheduled Time	For scheduled SMS campaigns, the Scheduled Time feature displays the designated time for campaign deployment.
Total SMS Sent	Get insights into the actual total number of SMS messages sent for a particular campaign, aiding in performance evaluation.
Actions	Indicates the icon to open the Action menu
Export to Excel	Effortlessly export the selected campaign’s details to an Excel file, including all the fields listed in the Campaign Overview.
Duration	Choose the campaign duration with a convenient drop-down menu, allowing you to filter campaigns for the 1 Month, 3 Months, 6 Months and 12 Months.

Campaign Status:

SMS campaign statuses can be found on the left side. Clicking on each status will display broadcasts according to their status.

SMS campaigns may have different statuses based on their position in the process. The possible statuses for a broadcast are:

Status	Description
Draft	By default, a campaign is created in draft status and remains in draft until it is Scheduled, In-progress or sent.
Scheduled	This refers to a campaign that has been scheduled to be sent at a future date. If the broadcast is canceled, it reverts back to Draft status.
In Progress	Ongoing campaign messages are being sent.
Completed	The campaign will be marked as completed if all messages have been sent. All broadcast messages have been attempted to be sent. It is possible some messages were not delivered due to limitations on the Channel side.
In-Complete	The campaign will be marked as incomplete if the user force stops the campaign. Some SMS have been attempted to be sent. It is possible some messages were not delivered after the user stops the In-progress campaign.
Failed	The campaign attempt has failed.

SMS Campaign Details Drawer:

Clicking on an SMS campaign will open the Broadcast Details Drawer. This will display all relevant information about the broadcast created.

If a SMS campaign fails, the reason for the failure will be displayed in red text at the top of the Broadcast Details Drawer. Possible reasons include blacklist words, brand names, or incorrect phone number formats. Review and address these issues to proceed.

Field	Description
Delivery Time	Date and time of the SMS campaign that has been sent.
Scheduled Time	Date and time of the SMS campaign that has been scheduled to be sent.
Contact Segment	Target contact segment (a set of Contacts) selected to receive the Broadcast
Total SMS Count	The number of SMS sent to contact segment
Total Messages Sent	This usually refers to the total number of complete messages sent, regardless of how many individual SMS segments they were split into.

Analytics

Field	Description
Delivered	The “Delivered” status indicates that the SMS message has successfully reached the recipient’s mobile device.
Sent	The “Sent” status indicates that the SMS message has been dispatched from the elfoA2P’s platform to the mobile carrier/Vendor platform for delivery.
Enqueued	The “Enqueued” status indicates that the SMS message is in a queue, waiting to be sent.
Failed	The “Failed” status indicates that the SMS message delivery was unsuccessful.

Field	Description
Per SMS Cost	The “Per SMS Cost” refers to the cost incurred for sending a single SMS message (less than 160 character for GSM encoding and less than 70 characters for Unicode encoding) in the SMS campaign in the SMS campaign.
Total Cost	The “Total Cost” represents the overall cost incurred for the entire SMS campaign.
Message Preview	Shows the message content.

SMS Campaign Actions:

Action	Description
Edit	Modify saved draft campaigns or edit scheduled campaigns directly from the Campaign Overview.
Duplicate	Create a copy of the campaign, saving it as a new draft for further editing/modification in the SMS campaign builder.
Delete	Remove draft or scheduled campaigns from the Campaign Overview.
View	Access a detailed campaign summary with real-time insights, including delivery time, Contact Segment, Total SMS Sent, Total Messages, analytics (Delivered, Sent, Enqueued, Failed), and cost details.
Resume	Resume an incomplete SMS campaign from the point where it was stopped.
Stop	Halt an ongoing campaign to cease SMS delivery.

Create Campaign: 

On the A2P SMS platform’s Campaign Overview page, there’s a button “+ Create Campaign” that takes you directly to the Campaign Builder page. Here, you can easily start creating a new SMS campaign, defining your target audience, message content, and scheduling details. This feature enhances efficiency and user experience in managing SMS campaigns.

Pagination:

Efficiently manage your campaigns with the pagination drop-down, allowing you to select the number of campaigns displayed per page.

SMS Analytics

elfoA2P SMS Analytics: A Comprehensive Guide

This module provides more detailed insights into your SMS campaign’s performance on the platform and helps businesses to make informed decisions based on information gathered through the platform. Discover the potential and enhance your SMS marketing journey with us today!

Data shown in the reports are according to the Time zone selected by user in the account settings. So, before you analyze the report, please ensure that you have set your preferred time zone.

You can access this module by selecting SMS Analytics under SMS insights from the side navigation menu.

Explore elfoA2P SMS Analytics Features:

Let’s explore the key features of the SMS Campaign Analytics dashboard:

Select Campaign Filter: 

Effortlessly navigate through your various campaigns with the Select Campaign tab. This drop-down menu allows you to choose a specific campaign, providing detailed insights tailored to the selected SMS marketing initiative. Whether you’re tracking the success of a promotional campaign or monitoring a transactional series, this feature ensures you have the right data at your fingertips.

Select Country:

Tailor your analysis to specific regions by utilizing the Select Country drop-down menu. Understand how your SMS campaigns resonate with audiences in different countries. This granular view empowers you to optimize content, timing, and targeting for diverse geographical locations, maximizing the impact of your campaigns.

Select Date:

Flexibility is key, and the Select Date Range Filter offers just that. Customize your analysis by choosing a specific date range. Whether you’re evaluating the performance of a recent campaign or assessing long-term trends, this feature allows you to align insights with your unique reporting needs.

Reset Button:

Sometimes, a fresh start is all you need. The Reset Button instantly returns the dashboard to its default settings, streamlining your user experience. Start anew with a clean slate, ready to explore different campaigns, countries, and date ranges.

Download Button

Turn insights into action with the Download Button. Generate comprehensive reports for the selected campaign, country, and date range with a simple click. Export valuable data to share with your team, incorporate into presentations, or archive for future reference. The Download Button ensures you have tangible results at your disposal.

Overall Delivery Rate:

Gain a holistic view of your campaign’s success with the overall delivery rate in the pie-chart. This metric provides the number of successfully delivered SMS, undelivered SMS, failed SMS compared to the total number of SMS sent, offering a quick snapshot of your campaign’s effectiveness.

SMS Status per Country:

Dive deeper into campaign performance by exploring SMS status breakdowns per country. Understand how many messages were sent, delivered, undelivered, or failed in each specific region. This granular data allows for targeted improvements in your campaign strategy.

Sent: Total number of SMS sent.
Delivered: Number of SMS successfully delivered.
Undelivered: SMS that couldn’t be delivered.
Failed: SMS delivery attempts that ended in failure. Unable to deliver; possible reasons include incorrect or non-existent mobile numbers.
Total Cost: The overall cost incurred for the campaign.
Total Transactions: Complete overview of all transactions related to the campaign.