Help Centre

Contacts

1. Getting started with contacts
2. Add/Upload Contacts
3. Contact Segments
4. FAQs

SMS

1. Getting started with SMS

(Brief introduction about elfoA2P and how users can utilize the platform)

• Quick SMS

This is where you can do simple test before blasting SMS Campaign to intended recipients. The purpose of the test is so that you can test if the contents follows the rules of SMS regulatons that is set by Malaysia regulator (MCMC). You can read more about MCMC rules and regulations in SMS Policies and Guidelines.

• SMS Campaign Builder

Brief intro about Quick SMS purpose (objective, use case) and show step by step to use the feature

• FAQs
  • Why is my message failed?
  • What does the status of my message mean (clear explanation of each status mean)
  • Message log indicates a message is delivered but the end user did not receive it
  • What causes a delay in delivering messages?
  • Will I still be charged for failed SMS?
  • Why is my message have RM0 in the beginning of the content although I did not insert it?
  • Why is brand name compulsory for Malaysia destination?
  • Why does character length less than 160 characters but users received it as 2 parts and I was I charged for 2 parts SMS?
  • What does my SMS Campaign has different status?

SMS Analytics

1. Getting started with SMS Analytics
2. SMS Campaign Overview
3. SMS Analytics
4. FAQs